Frequently Asked Questions
courtesy of www.Cyberdriveillinois.com

---

Motor Vehicles

Vehicle Registration/Renewal Stickers

I need to renew my sticker ASAP and can't get to a facility.  Where else can I go?
Participating Banks and Currency Exchanges may process registration renewals (minimum $5.50 service fee charge). Some of these entities will accept last year's vehicle registration card in lieu of the renewal form. Please call ahead to verify the service charge and make sure the institution/exchange will handle the sticker transaction without the renewal notice.  Go to www.TagsOnSite.com to find a nearby location.

I have not received my license plate renewal sticker and I mailed in the fee more than 30 days ago. What should I do if it doesn't arrive in time?
Renewal applications are prioritized and processed in expiration date order. For example, if your registration sticker expires the last day of April and you mailed your renewal form and fee in February, priority will still be given to those renewals that expire in March.

It should take five to ten business days for renewal stickers to arrive from the time your mail-in renewal is received.


I did not receive my license plate sticker renewal notice. How do I renew?
The license plate vehicle registration renewal notice is sent out as a courtesy reminder, and it is the driver's responsibility to ensure that their annual license plate sticker is current. You may visit your local facility to renew your license plates.   DMV staff can assist  with your special needs.

Standard processing time is 30 days. Annual renewal fees for standard license plates are $78. The renewal fee for personalized plates (combination of letters and numbers) is $85.  The renewal fee for vanity plates (all letters or all numbers) is $91. For specialty plate fees, check with the nearest facility.

Find your nearest facility
http://www.cyberdriveillinois.com/departments/drivers/facilities/home.html

Vanity or Personalized Plates

I have sent in my request form for a vanity or personalized plate, but have not received a response. What should I do?
You should receive a letter in the mail letting you know whether you have been awarded the plate or denied the request based on availability. If it has been longer than six weeks since you mailed in your request, please contact a local office nearby.

Looking for a special plate?  Click below for available Illinois plate styles.

License Plate Guide
http://www.cyberdriveillinois.com/departments/vehicles/license_plate_guide/allplates.html

CyberService Online Renewal Method

I accidentally hit the Submit button twice on the payment page. Can you credit my account or let me know that I was only charged once for my online renewal?
Please check with your credit card company to determine whether you were charged more than once for your vehicle registration renewal.

Give someone the gift of life.  Click below to learn about organ donation.

Be an Organ/Tissue Donor
http://www.lifegoeson.com/

Payment Processor Fee

Why do we have to pay different payment processor fees depending on how we choose to renew?
The Secretary of State's office must pay a small fee per transaction to the credit card providers. License plate renewal fees are set by state statute and, by law, most states are unableto absorb the cost of the additional provider fee.

I was trying to renew online but my credit card wouldn't go through.
Please be sure that you are using a valid Visa, Mastercard, Discover or American Express card that has not expired and that you have correctly typed in your numbers. You can not use a debit card for this transaction. If everything is correct, it is possible that the verification system is currently unavailable and we suggest that you wait a few hours and try to access the system again.

Driver's License

I have lost my driver's license. How can I get a replacement?
First, please contact the local police department to report your lost or stolen driver's license.

How do I obtain a copy of my driving record?
The quickest way is to go to your nearest Illinois Secretary of State facility, complete a request form, pay the $12 fee and receive the record on the spot.
   

Miscellaneous

How can I find information on driving and traffic laws in Illinois?
For general information, please refer to the Rules of the Road booklet available from any local Driver's facility.